Thank you for choosing our website for your wellness journey. We are dedicated to delivering our authentic Ayurvedic Churn (Ayurvedic Powder) products to you in a safe, secure, and timely manner.
Please review our shipping policy carefully to understand how your orders are processed and dispatched.
1. Shipment Processing Time
All orders are processed within 1 to 3 business days (excluding Sundays and public holidays) after receiving your order confirmation email.
You will receive another notification when your order has officially shipped, which will include a tracking number.
Note: Processing times may slightly increase during high-volume periods, festival seasons, or promotional sales. We appreciate your patience.
2. Order Tracking
Once your package is handed over to our courier partner, we will send you a shipping confirmation email and SMS containing your Tracking ID and a direct link to track your shipment's journey in real-time. Please allow up to 24 hours for the tracking information to update on the carrier's portal.
3. Delivery Attempts & Incorrect Addresses
Address Accuracy: You are responsible for providing a completely accurate shipping address, including the correct PIN code and a functional mobile number.
Failed Delivery: Our courier partners will typically attempt to deliver the package up to 3 times before marking it as undelivered. If a package is returned to our facility due to an incorrect address, an unreachable contact number, or a refusal to accept the delivery, an additional shipping fee may be charged to re-route or re-ship the package.
4. Damaged, Lost, or Missing Shipments
Damaged Packages: If you receive your parcel in a physically damaged condition or if the security seal is visibly broken, please take a clear photograph or video of the packaging before opening it. Contact our customer support team immediately within 24 to 48 hours of delivery so we can issue a replacement.
Lost Shipments: If your tracking status shows "Delivered" but you have not received your package, please check with family members or neighbors before contacting us. If it remains missing, notify us within 3 days so we can open an official investigation with the courier partner.
5. International Shipping
Currently, we only ship to addresses within India. We do not offer international shipping at this moment, but we hope to expand our services globally in the near future.