At our website, we strive to provide our customers with authentic, high-quality Ayurvedic Churna (Ayurvedic Powder) formulations. Your health and satisfaction are our top priorities.
Because our products are natural health supplements and categorized as consumable/perishable goods, our return and refund policies are governed by strict safety and hygiene standards. Please read the terms below carefully.
1. Cancellation Policy
Before Shipment: You can cancel your order free of charge within 12 hours of placing it, or before it has been dispatched from our facility (whichever is earlier). We will initiate a full refund to your original payment method automatically.
After Shipment: Once an order is dispatched and a tracking ID has been generated, the order cannot be canceled while in transit.
2. Return Eligibility Criteria
Due to the consumable nature of Ayurvedic Churna, we cannot accept returns on items that have been opened or tampered with. We only accept return requests under the following circumstances:
- Damaged on Arrival.
- Wrong Product Received.
- Expired Product Delivered.
⚠️ Important Requirement: To Qualify For A Return Or Replacement Under The Conditions Above, The Item Must Be Completely Unused, Unopened, And In Its Original Packaging With The Inner Protective Security Seal Fully Intact.
3. How to Initiate a Return Case
If your order meets the eligibility criteria above, you must notify our customer care team within 48 hours of receiving the delivery.
- Email: mehtaayurvedic@gmail.com
- WhatsApp: +91 98690 15902
- Include your Order ID and clear photographic or video evidence showing the issue.
Our quality control team will review your submission within 24 to 48 hours. If approved, we will arrange a reverse pickup from your address at no additional cost.
4. Refund Process
Once your returned item arrives at our warehouse, our team will inspect it to confirm that the internal seals are untampered.
Approval: Upon successful inspection, your refund will be approved.
Timeline: The refunded amount will be credited back to your original payment method within 5 to 7 business days, depending on your bank's processing time.
Cash On Delivery (CoD): Customers will need to provide bank account details or a UPI ID for refund processing. Cash refunds are not available.
5. Non-Returnable Scenarios
- Requests made after 48 hours from delivery.
- Opened, used, sampled, or partially consumed products.
- Products with broken internal safety seals.
- Issues related to personal taste preferences or aroma variations.
- Natural color or taste differences due to seasonal herb variations.
- Packages returned because of incorrect delivery information provided by the customer.